FAQs
Size FAQ
Q: Is it the US or the EUR size?
A: Neither of them, it is a special size. So your usual size will not apply here. Please measure yourself carefully, and please double-check the size chart that corresponds to the product page to make sure the size matches your Height, Chest, Waist, and Hips. If it is a custom size, we strongly recommend that you provide more size information.
Q: How do I measure myself?
A: To obtain more precise measurements ensure that you are wearing thin, tight clothing so that any dimensions taken are as close to your body shape as possible. There is a very small margin for error. For more accurate sizing, you are advised to get someone to help you if possible. Measurements can be taken in either centimeters or inches. It is recommended that you refer to the Measuring Guide on our website
Q: Is the size chart on the product page the costumes size?
A: Please note that the size chart reflects body measurements and not the size of the garment itself.
Q: Which shoes size should I provide?
A: The one of U.S. U.K. EUR. China or CM.
Order FAQ
Q: How to place an order?
A: Buying your favorite cosplay costumes online is easy. You don't need to register to place an order. But we strongly recommend that you create a registered account before placing an order.
Q: How to pay for my order?
A: We accept Paypal and other major credit cards (via checkout), please contact us if you would like to pay in other methods. Signing up for a PayPal account is easy and free, and takes just a few minutes to complete. Once you complete it, you can send your payment in minutes. For more payment questions, please refer to Payment Methods or contact us
A: How can I know my order status?
Q: We will send tracking information to your registration email immediately after ship out.
You can track your order via the link: https://test.ncosplay.com/information/tracking
If you think your order tracking is abnormal, feel free to email us.
Q: Which Currency/Language do you use?
A: The default currency on our website is USD/English. If you want to see other Currencies/Languages, please click the right top to selecting your store's currency, the store will automatically update to display the Currencies/Languages associated with your payment processor.
Q: How will you notify me if there is a problem with my order?
A: All order communication is done via email, so it’s important that your email address is accurate and current.
Q: Why can’t I find my orders in my account?
A: As you did not create an account when placing your order, you are unable to access any information about your order on our website. If you would like to check the status of your order, please reach out to us via email or message. We'll be happy to assist you. And you can use the same email to register an account after you placed the order, your orders will automatically combine in your account. So you can also log in to check your orders.
Q: What should I do if I place the wrong order or fill in the wrong order information?
A: You can contact us at any time and we will update your order content and information.
Q: Order Status Meaning?
A: Pending - Pending means that the order has been created and the payment was successful.
Tailoring - Tailoring indicates that an order is being tailored but not shipped.
Tailored - Tailored means that your order has been production is completed and will be shipped after passing quality inspection.
Shipping - Shipping means that your order has been shipped, but we have not obtained the tracking number yet.
Shipped - Shipped means that your order is in transit. We will notify you of the waybill number. Please pay attention to the express delivery information and pick up the package in time.
Chargeback - Chargeback means your order has been fully refunded or partially refunded.
Reversed - Reversed means your order has been disputed or is in the process of being disputed.
Canceled Reversal - Canceled Reversal means that the dispute about your order has been canceled or ended
Shipping FAQ
Q: Which country can you ship to?
A: We can ship to most countries around the world.
Q: Will you guys provide the tracking number once it is sent?
A: Yes, we will add it thru the order number and send you the email.
Q. Do I need to pay the customs duties for the package?
A: We can't guarantee you won't be charged since it is random. Also, it depends on the policy of each country or region. Please kindly note that the buyer should be responsible for the customs duties. If you have any specific questions about the customs duties, please feel free to reach out to us by email.
Q: Can I select the express company?
A: We usually use FedEx, DHL, UPS, USPS or CNE Express, if you have requirements, please email us.
After Sale FAQ
Q: If I get the wrong size costume, what should I do?
A: First contact us, and make sure you have checked the size chart. Then measure the chest, waist, and hips, put a tapeline against the costume, make sure the data are clear, and send pictures to us within 72 hours after you received the costume.
Q: If I received damaged or incomplete costumes, what should I do?
A: First take photos of it, and send us the photos within 48 hours after you received it, do not try it on, then we will deal with it.
Q: Who will afford the shipping fee for the return and exchange?
A: That depends on the situation, if you selected the wrong size or you just want to return it without any reason, you should afford the shipping. If it is not our fault, we won't afford it. For more details, contact us through email.
Other FAQ
Q: How long is the delivery time in the ready-to-ship / clearance-sale series?
A: We can ship in 1-2 business days after the order is received. However, the shipping time is optional (rush shipping is 3-7 business days, stand shipping is 7-15 business days) .
Q: Can I buy some pieces separately of a costume?
A: It depends on what kind of costumes you need, send a picture or link of the piece and contact us by email.
Q: Can you take a personalized or custom items?
A: We offer personalized or custom, made-to-order items. You can request a personalized or custom items. Please provide the product's name or link or the picture.
Q: Why can't my order use the coupon code?
A: Our coupons are divided into: specific category coupons / universal coupons / limited time coupons, some coupons have minimum order amount requirements. If you encounter any questions that the coupon cannot be used, please contact us in time.
